Frequently Asked Questions

Help Downloading Software

The following tips will help you overcome common download problems, find the files you want, and install them with confidence.

Is your download blocked?

As a security precaution, some browsers disable automatic downloads. In most of these cases, a "security bar" may appear at the top of the browser window informing you a download has been blocked. To continue the download, click the security bar and select the option to allow the download.

For Internet Explorer:

Go to > Tools > Internet options > Security tab > and select the "Trusted sites" section.
Now click the "Sites" button.
Type in "" with no "quotes" and no "www".
Uncheck the checkbox at the bottom that says, "require server verification..."
Click Close > click OK.
Click your browser's back button and click on the Download Now link again.

For Firefox:

Go to > Tools > Options > Security tab
Now click the "Exceptions" button.
Type in "" with no "quotes" and no "www".
Click Allow > click Close > click OK.
Click your browser's back button and click on the Download Now link again.

Alternate download sites

If you are having trouble downloading a file from due to heavy site traffic or a bad Internet connection, we recommend trying to get the file from the download section of the publisher's home page. The process is usually very simple, and they may provide multiple download locations for you to download from. To find a publisher's download page try the following steps.

Do a search on for the product you would like to download and then scroll down past the Sponsored Ads to get to the official product page link.
Once on the product page, click on the publisher's name to go to the Publisher Profile page.
On the Publisher Profile page, look at the Contact Info section.
Generally you can click the Web site link to go to their home page.
Once on their home page you should look for a download section or the designated page for your product and then look for the downloadable demo.
Saving your download
Always save your files!
Whenever you download a file, a dialog box should pop-up asking if you would like to RUN or SAVE the file. We recommend always selecting the SAVE option and then choosing your download location. At a later time, you can choose to delete any files you no longer have a need for. Saving your files will also ensure that you have a copy of the file for future reference and may help avoid a lot of unnecessary headaches and frustration.

If you decide to select the RUN option instead, your computer will automatically choose a hard-to-find location within it's temporary folders. When finished it will immediately begin to install the software or begin playing in the case of music and videos. If there are any problems when downloading, you will usually have to re-download the entire file again. This is also why we recommend always selecting the SAVE option.

Choosing a download location

The default save location for most computers is the "My Documents" folder. Unless it was intentionally or accidentally changed by the owner of the computer your files should still download there. If you cannot find the "My Documents" folder on your desktop, try going through the START menu and then clicking My Documents.

Changing download locations

If you do not know your default download location you can try this simple trick to determine where your computer is downloading your files to.

Start a new file download. It can be the same program you just downloaded or another one all together.
A dialog box should pop up asking if you would like to Run or Save the file > Choose Save.
The "Save Window" should now open. The folder name at the top middle of the "Save Window" is your current download location.

Corrupted and incomplete downloads

If your file downloads take too long to complete, do not finish downloading, or if they are becoming corrupted during the download process, these behaviors are often caused by popular files being downloaded during the busiest online hours of the day. To reduce the chance that you files will become corrupt or damaged, please follow these suggestions:

Download the file during off-peak hours. This is usually in the early mornings or after 9PM nightly.
When the file download begins always choose the SAVE option. Then save the file to your Desktop or designated download folder so that it is easy to find later.
If you continue to experience file corruption, try downloading the file from the publisher's home page during off-peak hours.
If you're not sure how to find a publisher's home page so that you can try to get a file directly from their download section.

Download managers, accelerators, and download speed

The speed at which a file may download depends on a number of factors including the size of the file, its popularity, Internet congestion at a certain time of day, and your connection type. While we are unable to provide technical support surrounding individual user problems, we can suggest a few tips that may help you get the files that you are interested in.

If you are having trouble downloading a very large or popular new release file, we recommend waiting a few days for the traffic to die down before trying to download the file again.
If you are having problems downloading a file over 50 MB, we recommend that you retry downloading it during off-peak hours or when web traffic is at a minimum in your area. Off-peak hours are generally during weekdays up until 6 PM and after 9 PM